Question 1

How do I request available stock and pricing?

Accepted Answer

Share your target model breakdown, storage capacities, and required quantities through our trade enquiry form or directly with our sales desk. Our commercial team will provide an itemized stock manifest, confirmed grading allocations, and proforma invoice pricing.

Question 2

Are devices factory unlocked and verified clean?

Accepted Answer

Yes. Every device processed at Telecore is 100% verified clean IMEI, free from carrier finance locks, MDM locks, iCloud/Google restrictions, or international blacklists.

Question 3

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard wholesale order minimum typically begins at 25 to 50 units for mixed models, and full master carton allocations for high-demand series. First-time corporate trade clients may request smaller sample batches to verify cosmetic grading and software diagnostic reports.

Question 4

Which smartphone brands and models do you supply?

Accepted Answer

We specialize in pre-owned and refurbished Apple iPhone (iPhone 11 through iPhone 16 Pro Max), Samsung Galaxy (S-Series, Z-Fold/Flip, and Note), and Google Pixel smartphones across all storage tiers and regional specifications.

Question 5

How is Dr Fones software used in your diagnostic workflow?

Accepted Answer

Telecore integrates Dr Fones diagnostic software as an essential technical validation tool. Every smartphone is connected to automated test benches where Dr Fones benchmarks OEM serial numbers, screen touch matrices, biometric sensors (Face ID / Touch ID), camera optical autofocus, wireless modules, and battery charge cycle health.

Question 6

What inspection does each device undergo during the 70-point check?

Accepted Answer

Our technicians perform a rigorous 70-point inspection covering hardware integrity, logic board seals, liquid contact indicator verification, microphone arrays, speaker clarity, button tactile feedback, charging port tension, and radio frequency connectivity.

Question 7

How is cosmetic grading determined and standardized?

Accepted Answer

Devices are evaluated under calibrated 5000K daylight-balanced illumination booths. We strictly classify stock into Grade A (minimal handling, pristine glass), Grade B (standard commercial condition, light micro-wear), and Grade C (visible cosmetic wear, 100% functional). We never mix grades within a single batch allocation.

Question 8

What are your minimum battery health thresholds?

Accepted Answer

All Grade A and Grade B stock meets or exceeds an 80%+ OEM battery health capacity benchmark with zero service or non-genuine component warnings, unless specifically agreed upon for bulk value lots.

Question 9

Do you ship internationally from Dubai South?

Accepted Answer

Yes. Operating from Freight Complex-6B in the Dubai Logistics District (DWC Freezone), we coordinate direct air freight consignments to major trade hubs across Europe, the Middle East, Africa, Asia-Pacific, and the Americas.

Question 10

What export documentation and airway bills are provided?

Accepted Answer

Every shipment is accompanied by official commercial invoices, DWC customs export clearance declarations, certificate of origin upon request, packing manifests with complete IMEI listings, and tracking airway bills (AWB).

Question 11

How are wholesale device orders packed for air transit?

Accepted Answer

Smartphones are individually protected in antistatic bubble sleeves, packed into shock-resistant cellular cartons, boxed in reinforced double-wall master cartons, palletized, and sealed with serialized tamper-evident security tape.

Question 12

What payment terms and settlement methods are accepted?

Accepted Answer

Commercial transactions are settled via verified corporate Bank Wire Transfer (T/T) directly to our UAE corporate bank accounts under official proforma invoices. Escrow and verified trade arrangements can be structured for volume contracts.

Question 13

Can wholesale buyers inspect stock in person in Dubai?

Accepted Answer

Yes. Registered trade buyers, corporate procurement directors, and regional representatives are welcome to visit our facility at Unit-20, Freight Complex-6B in Dubai South (DWC Freezone) for live batch inspection by advance appointment.

Question 14

What warranty or return policy is provided on wholesale orders?

Accepted Answer

We provide a clear wholesale RMA (Return Merchandise Authorization) window on functional defects confirmed within agreed inspection timelines post-delivery, backed by our documented diagnostic test records and IMEI verification.

Frequently Asked Questions